Terms & Conditions

All bookings are made through our fully automated online booking system. Full payment is required by credit card at the time of booking. An email confirmation will be sent once payment is received. Payment is regarded as acceptance of these Terms and Conditions. Please ensure they are read and agreed before completing the booking.

All camps, bus services and merchandise must be fully pre-paid prior to the relevant camp commencement date. Once a camp and/or bus booking has been confirmed through payment, no cancellations or refunds will be permitted, including cases of late arrival or early departure from the camp. Changes to a camp and/or bus booking may be made to an alternative date, if we are informed at least 10 days’ with prior written notice and subject to availability.

You may make changes to the camp and/or bus booking online at www.campasia.asia up to 10 days prior to the camp commencement date.
If a change is made to a future date within the same camp season, this may be done at no additional charges and subject to availability.
As our camps operate at various times throughout the year, if you decide to change from one camp to another priced higher than the original booking, the difference in cost will be payable.

If the camp must close due to a medical event or other circumstance, including as directed by relevant Singapore authorities, Camp Asia will not be obliged to refund all or any part of the fees for any period of closure.
If possible, alternative arrangements will be made to ensure continuity of camp activities. If this is not possible, a credit note will be issued, valid till the end of the following Camp Asia season, which concludes on 31 August.

By providing personal information to Camp Asia, you consent to the collection, use, retention, processing and disclosure of such data for the purposes of safeguarding and promoting the welfare of your child, as well as for Camp Asia’s legitimate operational needs and compliance with legal obligations.
All personal data will be handled lawfully and fairly in accordance with the Personal Data Protection Act (Act No. 26 of 2012). You also consent to receiving marketing and promotional materials from Camp Asia and its affiliates through the email address provided.

Camp Asia is an equal opportunity organisation and welcomes all children, regardless of gender, ability, race or religion. Every child attending our camps is valued equally and entitled to equal opportunities. We maintain a zero-tolerance policy towards any form of discrimination or bullying.
Camp Asia is legally obligated to protect the campers and is committed to keeping them safe and providing a culture of care at the centre of all decision-making.
A copy of our Safeguarding Policy is available upon request. Any suspicion or allegation of child abuse or neglect will be promptly investigated and reported to the relevant authorities.

In the event of an accident, first aid will be administered to campers in our care and emergency services will be contacted if necessary, unless advised otherwise. During holiday camps, all essential medication must be handed to the Camp Asia Lead Nurse and stored at the Health Centre upon arrival.
Camps are supported by a fully trained onsite nurse. Camp Asia employees are certified in First Aid and CPR, with additional training in anaphylaxis management and the use of EpiPens and Automated External Defibrillators (AEDs).
Please note that there is no nurse available onsite on Saturdays. However, support staff and coaches on duty on Saturdays are certified in First Aid and CPR.

Camp operating hours are from 8:30 AM to 3:00 PM and all campers must be picked up on time. If a camper is picked up after the scheduled time at 3:00 PM, a penalty fee of $50 for every ten minutes will be charged and must be paid on the same day.

If inclement weather occurs on weekdays, alternative areas and activities will be provided to ensure continuity of the programme. For Saturday programmes, alternative arrangements will be made except for swimming.
For swimming, only one make-up class per season will be scheduled on a Sunday if a class is cancelled due to adverse weather.

It is Camp Asia policy to include any child due to special needs, wherever possible. The needs of each child are considered on a case-by-case basis, depending on the level of support needed to fully participate in and enjoy camp activities.
Prior to booking, parents of children with special needs are requested to contact the Camp Asia Office to discuss how we can best accommodate their child and determine whether any special arrangements need to be made.

On rare occasions, if a child is deemed incompatible with the overall well-being and safety of the camp environment, Camp Asia reserves the right to exclude the child. Some examples include bullying, disruptive or aggressive behaviour, undisclosed special or language needs, or not being potty-trained for full-day camps.
No refunds will be issued for any remaining camp programme or bus days. Any costs related to the child’s exclusion, including transport home, will be the responsibility of the parent.

At Camp Asia, we strive to provide the highest standard of care for all campers. We encourage parents to share positive experiences with others and we welcome any concerns or suggestions to help us improve our camp experiences.
Concerns should first be raised with your child’s Teaching Assistant. For more serious issues, the Camp Asia Site Manager will be informed, who will escalate the matter to the Camp Asia General Manager. We will work to resolve the issue to your satisfaction.